TDX 2025: how Salesforce is going all-in on AI

After reflecting on my time at Trailblazer DX 2025, one theme stands out above all else: AI, AI, and, no surprise, more AI!

This year’s event was undeniably AI-driven. From keynote presentations to product demos, everything revolved around artificial intelligence and Agentforce. While I usually approach new tools with a healthy dose of skepticism, expecting a few bugs and rough edges, I was genuinely impressed. Even when live demos hit a snag, the technology still felt solid and full of promise.

Of course, every presentation came with the usual forward-looking statements disclaimer, but if this is where Salesforce is headed, the future looks incredibly exciting. Here’s a deeper dive into my biggest takeaways from Trailblazer DX—beyond just “AI, AI, and AI.”

Takeaway 1: Agentforce 2dx – the future of AI-powered CRM

One of the biggest reveals was Agentforce 2dx, Salesforce’s new AI-powered CRM assistant built on the Einstein 1 Platform. This tool can leverage data from the Data Cloud, utilize Natural Language Processing, and integrate with custom LLMs and AI models to streamline workflows and automation. Salesforce is expanding its ecosystem with deeper integrations into Mulesoft, Slack, Tableau, and the Data Cloud.

A particularly exciting feature is Agent Exchange, a marketplace for prebuilt AI solutions, making it easier to deploy AI without extensive development. These AI agents are designed to be proactive, anticipating user needs and autonomously suggesting next steps or generating follow-up tasks and reports.

Here are some key task-specific agents coming with Agentforce:

• Agentforce Default – A general-purpose assistant.
• Agentforce SDR – Automates lead qualification and initial sales outreach.
• Agentforce Sales Coach – Assists sales reps in real-time during deals.
• Agentforce Service Agent – Handles support tickets and escalates complex issues to live representatives.
• Agentforce for Setup – Assists admins with user management, report generation, and configuration.

Takeaway 2: Agentforce developer edition – a free playground for AI development

For developers, one of the biggest announcements was Agentforce Developer Edition, a free environment to experiment with Agents and Data Cloud without paying for credits. This is a game-changer for those looking to test and develop AI solutions within Salesforce.

The Developer Edition includes:

• 10GB of Data Cloud storage
• 150+ LLM generations per hour
• Tools for building and testing AI agents using Apex, Flow, and natural language

Takeaway 3: Elements cloud – AI-powered org analysis

One of the most exciting sessions I attended was hosted by Xavery Lisinski, VP of Product at Elements.cloud. The session, “AI Can Look at Your Org and Draw Process Diagrams,” showcased a tool that could be groundbreaking for Salesforce architects and admins.

A common challenge when starting a project is understanding how an existing organization is structured. Org to Process Generation is a new feature that allows users to ask a simple question about how an org works, and AI will generate a detailed business process diagram. This has the potential to save countless hours of analysis.

After speaking with Xavery at their booth, I learned that this feature is still in development, but Elements.cloud is continuously improving its capabilities.

Takeaway 4: Apex Roadmap – what’s new and what’s coming

Salesforce announced several enhancements to Apex, particularly around asynchronous processing and developer quality-of-life improvements. Some notable updates include:

• Zip support for Apex – Compress and extract files within Apex.
• Formula evaluation within Apex – More dynamic expressions.
• Null Coalescing Operator – A shorthand for assigning default values when a variable is null
• UUID (Universally Unique Identifier) – A new built-in type for unique values.
• Savepoints and Callouts – More flexibility when handling database transactions.

Takeaway 5: AI tools for developers – writing code faster and better

Several AI-powered tools were announced to help developers write better code, faster. While many of these tools are still in beta, they hint at a future where AI assists with every aspect of development.

Agentforce for Developers introduces:

• Apex Guru – AI-powered assistant to improve and understand Apex code.
  • Smart code completions
  • AI-powered code reviews
  • Performance, security, and style best practices
  • Code explanations in plain English (great for legacy code!)
  • AI-assisted refactoring

• Dev Assistant – AI-generated code, documentation, and best practices.
• Apex and LWC Test Case Generation – Automated test case creation for better quality assurance.

The big takeaway: Salesforce is becoming AI-native

The overarching theme of TDX 2025 is that Salesforce is no longer just adding AI features, it’s becoming AI-native. From AI-powered assistants to intelligent automation tools, Salesforce is embedding AI deeply into every part of the platform.

While some of these features are still in development, the momentum is clear: AI isn’t just an add-on anymore. It’s the core of the Salesforce ecosystem, and it’s going to change the way we build, automate, and interact with the platform moving forward.

Exciting times are ahead!