Driving efficiency through value-driven change
Turnberry helped a financial services organization shift from legacy waterfall practices to a value-driven, continuous improvement approach, addressing inefficiencies and fostering team alignment for long-term success.
Client challenge
A financial services organization, constrained by legacy waterfall practices, faced several obstacles: deadlines dictated by delivery date rather than value, priorities wildly different among groups, and a reactive culture that deprioritized learning. These challenges contributed to wild inefficiencies, grossly misaligned efforts, and significant waste across its value stream. Leadership recognized the need to uncover the root causes of these issues and develop a plan to transition toward a value-driven, continuous improvement approach.
Our solution
The organization partnered with Turnberry to conduct a comprehensive assessment of its end-to-end operating model. This finely detailed evaluation identified critical gaps and inefficiencies while providing clarity on the “what,” “where,” and “why” behind the challenges. Turnberry facilitated a workshop to share the findings, guide the team in prioritizing improvements, and equip team members with actionable steps toward transformation.
Results
The assessment was a pivotal moment for the organization as it provided visibility into systemic problems and actionable insights. Key results included:
- A clear understanding of focus areas for improvement, enabling the organization to address waste and inefficiencies.
- Enhanced team alignment and collaboration, fostering a culture of shared accountability and continuous learning.
- A shift toward a value-driven mindset, positioning the organization for sustainable, outcome-oriented delivery.
Turnberry’s experienced coaches played a critical role in this process, fostering collaboration and equipping the team with tools to drive long-term improvements. Through this partnership, the organization began its journey toward operational excellence and cultural transformation.
