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MSO Experience

Turnberry Solutions has vast experience in the telecommunications and media industry. Over the past decade, Turnberry has helped some of the world’s largest MSOs (Multiple Service Operators) bring new converged products to market. Our senior consultants have helped industry leading firms manage through the complex process of integrating discrete products into coherent service offerings. We have extensive expertise working in the context of the complete “end to end” view of what service offerings entail, focusing on the “whole product”. Turnberry has a deep understanding of core systems that are involved in complex service offerings: CRM, Order and Offer Management, Provisioning, OSS/BSS, Service Delivery and Activation, Billing, Converged Customer-facing Portals, and Content Management.
Backing our deep industry domain knowledge is our strong technology heritage. Areas of technology focus include: SOA, Mobility, SaaS Integration, BPM, Portal, Analytics, ECM, IMS (IP Multimedia Subsystem), and Cloud Computing. These technologies have been leveraged in creating business enablement solutions including:
  • Customer Self Service and Customer Care Portals
  • Quad Play Service Provisioning/Activation/Delivery
  • Flow Through Order Management
  • Workforce Automation/Optimization
  • Location Based Inventory and Fulfillment
  • “Buy Flow” Automation and Orchestration
Our experience and commitment to excellence has helped us achieve numerous industry awards.

MSO Solutions

Turnberry has recently announced the market availability of two customer self-service acquisition and care solutions for the cable industry. Powered by the Turnberry Service Enablement Platform (Turnberry SEP), the new solutions provide a rich set of hosted, turnkey, streamlined, self-service options that allow cable operators to add new customers and manage orders for business and residential services.
Press Release | Click here
Turnberry’s MSO Customer Acquisition & Care Portal provides a user friendly solution through which direct and indirect customers can qualify, provision and support new accounts – either individually or in bulk. Driven by a series of drill-down dashboards and workflow tools, the cloud-based portal supports the entire order lifecycle for triple play services – data, video and voice. The Turnberry MSO Customer Self-Service Portal allows an MSO’s customers – enterprise, SMB or residential – to administer cable services to their employees’ homes or enable self-service for those users. Both portals are built on the Turnberry SEP and are fully integrated with MSO back office systems.
The Turnberry SEP is a hosted software-as-a-service (SaaS) platform that provides a rich set of back-office and technical tools that allow service providers to streamline how they add services and manage order processes for business and residential customers. Scalable and flexible, the Turnberry SEP includes computer telephony integration, IVR integration, RDBMS, business intelligence, SFA integration and other tools. MSO Solution Components such as order management, product catalogue, billing integration, and trouble ticketing are layered on top of Turnberry SEP to enable service providers to offer products and services to their business and residential customers in an automated and efficient manner through the cloud.
The Turnberry SEP and MSO solution components and portals are currently deployed by a top 5 MSO. Turnberry’s customers are handling hundreds of thousands of transactions per month with a 100% uptime track record, backed by strict SLAs. What our customers are saying:
“Turnberry has the agility to meet our needs rapidly. Their MSO products provide powerful integrations to our Comcast back office systems. Our users love the simplicity of their applications.” [Mike Nocitra, Vice President Operations Business Services, Comcast Cable Communications, LLC.]
“This portal exceeds our standards for layout, ease of use and functionality…” [Manager: Major Service Provider - Current Customer]
“The address pre-qualifications are a lifesaver. I have run several and the results are excellent. The speed of processing is also excellent.” [Current Customer]
“…it seems thus far that this portal may be the best of all of our partners.” [Current Customer]
For more information about these solutions, contact mhaynie@turnberrysolutions.com.
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